Website Terms of Use

Last updated: 7 August 2026

These Website Terms of Use (the Terms) apply to your access to and use of our website.

Please read these Terms carefully before using our website. By using our website, creating an account, submitting an enquiry or interacting with our website, you agree to these Terms.

1. About us

1.1 We are Clover Trading UK Limited, a company incorporated and registered in England and Wales under company number 17062043.

1.2 Our registered office is 60 Tottenham Court Road, Suite 7166a, Fitzrovia, London, United Kingdom, W1T 2EW.

1.3 You can contact us by:
(a) email: inquiries@clover-pharma.co.uk; and
(b) post: Clover Trading UK Limited, 60 Tottenham Court Road, Suite 7166a, Fitzrovia, London, United Kingdom, W1T 2EW.

1.4 If we need to contact you, we will do so using the contact details you provide when using our website, submitting an enquiry, creating an account or otherwise communicating with us.

2. Scope of these Terms

2.1 These Terms apply to your access to and use of our website.

2.2 Our website is intended to provide general information about our business, products, services, brands, activities and contact details.

2.3 These Terms do not apply to any purchase of products or services.

2.4 If you place an order via any online shop/checkout functionality made available on our website, separate Consumer Terms and Conditions of Sale will apply to that purchase (and will be made available to you at checkout and/or via the relevant pages of our website).

2.5 Our website does not constitute an offer to sell any product or service. Any product availability, quotation, supply arrangement, distribution arrangement or business relationship will be subject to separate written agreement and/or applicable terms provided by us.

2.6 If you are interested in purchasing, distributing, reselling or otherwise dealing with our products, you should contact us directly.

3. Access to our website and changes

3.1 We aim to make our website available to users, but we do not guarantee that our website, or any content on it, will always be available or uninterrupted.

3.2 We may suspend, withdraw, restrict or change all or any part of our website where reasonably necessary for business, operational, maintenance, security, legal or regulatory reasons.

3.3 We may update and change our website from time to time, including changing functionality, removing content and discontinuing or changing features.

3.4 We will not be responsible if our website is unavailable at any time or for any period.

4. Your account

4.1 You may be able to create an account or submit information through our website, depending on how our website is set up.

4.2 If you create an account, you must:
(a) keep your login details confidential;
(b) ensure that information you provide is accurate and kept up to date; and
(c) notify us promptly if you suspect unauthorised access to your account.

4.3 You are responsible for all activity carried out through your account unless the activity is caused by our failure to take reasonable care.

4.4 We may suspend or close accounts that we reasonably believe are being used unlawfully, fraudulently or in breach of these Terms.

5. Acceptable use of our website

5.1 You must not use our website:
(a) unlawfully, fraudulently or in a way that breaches any applicable law;
(b) to interfere with the security, integrity or operation of the website;
(c) to upload, transmit or introduce viruses, malicious code or harmful material;
(d) to attempt unauthorised access to our systems, servers, data or accounts;
(e) to scrape, harvest, copy or misuse website content, customer data, enquiry data or product data;
(f) to impersonate another person or misrepresent your identity;
(g) to submit false, misleading or unlawful enquiries; or
(h) in any way that may damage our business, reputation, systems or rights.

5.2 We may restrict access to the website, or parts of it, where we reasonably believe it is necessary for security, maintenance, legal compliance, fraud prevention or to prevent misuse.

6. Website content

6.1 The content on our website is provided for general information, business information and product information purposes only.

6.2 We take reasonable care to keep website content accurate and up to date, but we do not guarantee that all website content will always be complete, accurate or current.

6.3 Product information on our website should always be read together with the product label, packaging, instructions and warnings.

6.4 Our website content is not intended to amount to advice on which you should rely.

6.5 We may update, amend, remove or correct website content at any time.

7. Product information

7.1 We may provide information on our website about skincare, cosmetics, personal care, wellness and food supplement products (the Products).

7.2 We take reasonable care to ensure that product descriptions, ingredients, usage guidance, warnings and other information on our website are accurate and up to date. However:
(a) product packaging and labels may contain more detailed or updated information than the website, including updated ingredients, warnings or usage instructions; and
(b) product appearance, fragrance, texture, colour, packaging and formulation may change from time to time, including due to supplier changes, product improvements, regulatory changes or availability of ingredients or packaging.

7.3 Always read the label, packaging, instructions and warnings before using any product. You should not rely solely on information shown on our website.

7.4 Product images are for illustration only. Colours, packaging and appearance may vary depending on display settings, stock, packaging updates and supplier changes.

7.5 If you have an allergy, sensitivity or specific concern, you should check the ingredients and warnings on the product packaging before use and contact us if you are unsure.

7.6 For food supplement products, you should also check any allergen, ingredient, dosage and suitability information before use.

8. No medical advice

8.1 Information on our website is provided for general information only. It is not medical advice and must not be treated as a substitute for advice from a doctor, pharmacist, dermatologist, dietitian or other qualified healthcare professional.

8.2 Food supplements are intended to supplement the diet. They are not intended to diagnose, treat, cure or prevent any disease.

8.3 You should seek professional advice before using any product if you are pregnant, breastfeeding, taking medication, have a medical condition, have allergies, have sensitive skin, or are unsure whether a product is suitable for you.

8.4 You must use all products strictly in accordance with the instructions and warnings and must not exceed any recommended usage, application or dosage.

8.5 If you experience any adverse reaction, irritation or unexpected effect, you should stop using the product and seek appropriate medical advice where necessary.

9. Intellectual property

9.1 All content on our website, including text, images, product information, branding, logos, graphics, design, layout, photographs and trade marks, is owned by us, our licensors, suppliers or brand partners and is protected by intellectual property laws.

9.2 You may use our website for personal information and enquiry purposes only.

9.3 You must not copy, reproduce, scrape, modify, distribute, sell, license, commercially exploit or misuse any part of our website or its content without our prior written consent.

10. Links to third-party websites

10.1 Our website may contain links to third-party websites or resources.

10.2 These links are provided for convenience only. We do not control and are not responsible for third-party websites, their content, privacy practices, products or services.

10.3 The inclusion of a link does not mean that we endorse the linked website.

11. User content, reviews and feedback

11.1 If our website allows you to submit reviews, comments, questions, images, enquiries or other content, you must ensure that anything you submit is lawful, accurate, genuine and not misleading.

11.2 You must not submit content that is offensive, abusive, defamatory, discriminatory, obscene, unlawful, infringing, fraudulent, spam, or otherwise inappropriate.

11.3 We may moderate, refuse, edit or remove user content where we reasonably consider it necessary to protect users, our business, our legal position, comply with legal/regulatory requirements, or protect the integrity of our website.

11.4 By submitting content to our website, you grant us a non-exclusive, royalty-free licence to use, reproduce, display and publish that content for the purposes of operating, promoting and improving our website, products and business. We will handle any personal data in accordance with our Privacy Policy.

12. Enquiries submitted through our website

12.1 If you submit an enquiry through our website, you must ensure that the information you provide is accurate, complete and not misleading.

12.2 Submitting an enquiry does not create a contract, agency relationship, distribution arrangement, appointment, obligation to supply, or obligation on us to respond.

12.3 We may respond to enquiries at our discretion and may request further information before considering any business, supply, distribution or commercial arrangement.

12.4 Any commercial arrangement with us must be agreed separately in writing.

13. Viruses and security

13.1 We do not guarantee that our website will be secure or free from bugs or viruses.

13.2 You are responsible for configuring your own technology, software and security protection to access our website safely.

13.3 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other harmful material.

14. Our responsibility for loss or damage

14.1 We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; and
(c) any other liability which cannot lawfully be excluded or limited.

14.2 We are not responsible for losses that are not foreseeable.

14.3 We are not responsible for losses arising from reliance on information on our website that is general in nature where professional, medical, technical, commercial or regulatory advice should be obtained.

14.4 We will not be liable for business losses. If you use our website for commercial, business, professional or resale purposes, we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

15. Events outside our control

15.1 We are not responsible for delay or failure to perform any obligation where this is caused by events outside our reasonable control.

15.2 Such events may include supply chain disruption, internet or hosting failures, regulatory action, extreme weather, industrial action, pandemics, health emergencies, systems failures, utility failures, cyber incidents or acts of third parties.

15.3 If such an event occurs, we will take reasonable steps to minimise the effect where reasonably possible.

16. Personal data and privacy

16.1 We will use your personal data in accordance with our Privacy Policy: /pages/privacy-policy.

16.2 Our Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights.

17. Complaints and contact

17.1 If you have a complaint or query about our website, please contact us at inquiries@clover-pharma.co.uk.

17.2 We aim to respond within a reasonable time and to deal with complaints fairly.

18. Changes to these Terms

18.1 We may update these Terms from time to time.

18.2 The Website Terms of Use that apply to your use of our website are the Terms in force at the time you use the website.

19. Governing law and jurisdiction

19.1 These Terms are governed by the laws of England and Wales.

19.2 The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of our website (including non-contractual disputes or claims).

20. General

20.1 If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in force.

20.2 No one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

20.3 Our failure to enforce any right under these Terms does not mean that we have waived that right.