Privacy Policy
Last updated: 7 August 2026
This Privacy Policy explains how Clover Trading UK Limited (company number 17062043) (we, us or our) collects, uses, stores and shares personal data when you:
(a) visit or use our website;
(b) submit an enquiry or contact us;
(c) sign up to receive updates or marketing communications; or
(d) otherwise interact with us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK GDPR, the Data Protection Act 2018 and other applicable data protection laws.
This Privacy Policy applies to our website and general business enquiries. It does not apply to any online purchase or e-commerce checkout process. If we introduce online ordering or account functionality in the future, this Privacy Policy may be updated and/or supplemented with additional privacy information.
1. Who we are
1.1 For the purposes of data protection law, Clover Trading UK Limited is the data controller of your personal data.
1.2 Our company details are:
Company name: Clover Trading UK Limited
Company number: 17062043
Registered office: 60 Tottenham Court Road, Suite 7166a, Fitzrovia, London, United Kingdom, W1T 2EW
Email: inquiries@clover-pharma.co.uk
1.3 We are not required to appoint a Data Protection Officer. If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
2. Personal data we collect
2.1 Depending on how you use our website and communicate with us, we may collect the following personal data:
(a) identity details, such as your name, title, business name or organisation;
(b) contact details, such as your email address, telephone number, postal address or business address;
(c) enquiry information, including the content of your message, product interest, business enquiry, distribution enquiry, complaint or request;
(d) communications, including emails, messages, call notes and correspondence with us;
(e) marketing preferences, including whether you have opted in or opted out of receiving marketing communications; and
(f) technical and usage information, as described below.
2.2 When you use our website, we may automatically collect:
(a) device and technical information, such as IP address, device type, browser type and version, operating system and time zone setting;
(b) usage information, such as pages viewed, time spent on pages, clickstream data and referring URLs;
(c) approximate location derived from your IP address; and
(d) cookie and similar technology information.
2.3 We may receive personal data from third parties where relevant to our website and business operations, including:
(a) website hosting and IT service providers;
(b) analytics providers, where analytics cookies or similar technologies are enabled and used in accordance with your cookie preferences;
(c) advertising or marketing service providers, where applicable and permitted by law;
(d) professional advisers, such as solicitors, accountants and insurers; and
(e) regulators, authorities or third parties where legally required or relevant to a dispute, complaint or compliance matter.
3. Special category data and health-related information
3.1 We do not intentionally collect special category personal data, such as health information, as part of normal website operation.
3.2 However, you may choose to share health-related information with us, for example when asking about the suitability of a skincare, cosmetic, wellness or food supplement product, reporting an adverse reaction, or making a product safety enquiry.
3.3 If you choose to provide health-related information, we will handle it with appropriate care and use it only for the specific purpose for which it was provided, such as responding to your enquiry, addressing product safety, handling a complaint, or complying with legal or regulatory obligations.
3.4 Where health-related information amounts to special category personal data, we will only process it where we are legally permitted to do so, which may include:
(a) where you have given your explicit consent (for example, to help us respond to your enquiry or manage a product safety issue); and/or
(b) where it is necessary for the establishment, exercise or defence of legal claims; and/or
(c) where we are otherwise permitted or required by applicable data protection law.
4. How we use your personal data
We only use your personal data where the law allows us to. The main purposes and lawful bases are set out below.
| Purpose | Examples of data used | Lawful basis |
|---|---|---|
| Provide and operate our website | Technical data, usage data, cookie data | Legitimate interests in operating, securing and improving our website |
| Respond to enquiries | Name, contact details, enquiry details, communications | Legitimate interests in responding to enquiries and managing business relationships |
| Handle product information requests | Contact details, product interest, enquiry details | Legitimate interests in responding to product and business enquiries |
| Handle complaints or product safety matters | Contact details, communications, product-related information | Legitimate interests, legal obligations and/or legal claims (as applicable) |
| Manage supplier, distributor or business enquiries | Name, business details, contact details, enquiry details | Legitimate interests in assessing and managing potential business relationships |
| Send marketing communications where permitted | Email address, name, marketing preferences | Consent where required and/or legitimate interests where permitted by law |
| Measure website performance and improve our website | Usage data, analytics data, cookie data | Consent for analytics cookies where required; legitimate interests for essential website performance and security |
| Prevent fraud and protect security | Technical data, IP address, usage data, communications | Legitimate interests in protecting our website, users and business |
| Comply with legal and regulatory obligations | Identity details, contact details, communications | Legal obligations and legitimate interests in demonstrating compliance |
| Establish, exercise or defend legal claims | Communications, contact details, enquiry records | Legitimate interests and/or legal claims |
5. Cookies and similar technologies
5.1 We use cookies and similar technologies to operate our website, support security, remember preferences and, where enabled, understand how our website is used.
5.2 Some cookies are strictly necessary for our website to function. Other cookies, such as analytics or advertising cookies, will only be used where permitted by law and, where required, with your consent.
5.3 For more information, please see our Cookie Policy: /pages/cookie-policy.
6. Who we share your personal data with
6.1 We may share personal data with third parties where necessary to operate our website, respond to enquiries, comply with law or run our business. This may include:
(a) website hosting and platform providers;
(b) IT, security and backup providers;
(c) email, communication and customer enquiry management providers;
(d) analytics providers, where enabled and in line with cookie preferences;
(e) marketing service providers, where applicable and permitted by law;
(f) professional advisers, including solicitors, accountants and insurers;
(g) manufacturers, suppliers, distributors or logistics partners where necessary to respond to a product, safety, business or distribution enquiry; and
(h) regulators, authorities, courts or other third parties where we are legally required to do so or where necessary to protect our rights.
6.2 Where we share personal data, we aim to share only what is necessary for the relevant purpose.
6.3 We require service providers to protect personal data and to use it only in accordance with our instructions and applicable law.
6.4 We do not sell your personal data.
7. International transfers
7.1 Your personal data may be processed outside the UK if one of our service providers, such as hosting, email, analytics, IT or support providers, uses servers or support teams outside the UK.
7.2 Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as:
(a) UK adequacy regulations, where applicable;
(b) the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses; or
(c) other lawful safeguards permitted by UK data protection law.
8. How long we keep your personal data
8.1 We keep personal data only for as long as necessary for the purposes set out in this Privacy Policy, including to meet legal, regulatory, accounting, product safety, reporting and dispute-resolution requirements.
8.2 Typical retention periods may include:
(a) website enquiry and general correspondence records: up to 2 years from the last meaningful contact, unless a longer period is reasonably required;
(b) supplier, distributor, reseller or business enquiry records: up to 6 years where the enquiry relates to a potential or actual commercial relationship;
(c) complaint, product safety or adverse reaction records: for as long as reasonably required to manage the issue, demonstrate compliance, handle any recall or safety concern, and defend legal claims;
(d) marketing preferences: until you change your preferences or withdraw consent, plus limited suppression records to respect your opt-out;
(e) website analytics data: for the period stated in our Cookie Policy or cookie consent tool; and
(f) legal, regulatory or dispute-related records: up to 6 years, or longer where necessary to establish, exercise or defend legal claims.
8.3 We may keep data for longer where necessary to comply with law, resolve disputes, investigate misuse, protect our rights, or respond to regulatory or product safety matters.
9. Your rights
You have rights under UK data protection law. These include the right to:
9.1 Access your personal data.
9.2 Request correction of inaccurate or incomplete personal data.
9.3 Request erasure of your personal data in certain circumstances.
9.4 Request restriction of processing in certain circumstances.
9.5 Request data portability in certain circumstances.
9.6 Object to processing where we rely on legitimate interests, including profiling based on legitimate interests.
9.7 Object at any time to direct marketing.
9.8 Withdraw consent at any time where we rely on your consent. This will not affect the lawfulness of processing before withdrawal.
9.9 Complain to the Information Commissioner's Office.
ICO contact details:
Website: https://ico.org.uk/
Telephone: 0303 123 1113
To exercise your rights, please contact us using the details in clause 1. We may need to verify your identity before responding.
10. Marketing preferences
10.1 If you opt in to receive marketing, we may send you updates about products, offers, business news and other information by email or other channels you choose.
10.2 You can opt out at any time by using the unsubscribe link in marketing emails or by contacting us at inquiries@clover-pharma.co.uk.
10.3 If you opt out of marketing, we may still send you non-marketing communications, such as responses to enquiries, important service messages, legal notices or product safety information.
11. Children
11.1 Our website and products are not intended for children and we do not knowingly collect personal data from children.
11.2 If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it where required by law.
12. Security
12.1 We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
12.2 No method of transmission over the internet is completely secure. You should also take steps to protect your own devices and accounts.
13. Links to other websites
13.1 Our website may include links to third-party websites.
13.2 We are not responsible for third-party websites, their content or their privacy practices. Please review their privacy policies before providing personal data to them.
14. Changes to this Privacy Policy
14.1 We may update this Privacy Policy from time to time.
14.2 The version published on our website is the version that applies at the time you use the website, unless we are required by law to notify you of changes in a different way.
15. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: inquiries@clover-pharma.co.uk
Post: Clover Trading UK Limited, 60 Tottenham Court Road, Suite 7166a, Fitzrovia, London, United Kingdom, W1T 2EW