This page explains how to cancel an online order, how to return goods, and how refunds work. Nothing on this page removes or limits your statutory rights as a consumer.
Please contact us before sending any return. Email inquiries@clover-pharma.co.uk and we will provide return instructions and the appropriate return address. Our registered office is not automatically the returns address.
Cancelling an online order (change of mind)
You may tell us that you wish to cancel your online order within 14 days of receiving the goods. You do not need to give a reason.
After telling us, you must return the goods to us within a further 14 days.
You do not have to use any particular form of words. A clear statement by email to inquiries@clover-pharma.co.uk is enough. You may also use the optional model cancellation form at the bottom of this page.
Unless we agree otherwise, you bear the direct cost of returning a change-of-mind item. We recommend that you obtain and retain proof of postage.
Condition of change-of-mind returns
Please return goods with their original packaging and all supplied items.
You may handle and inspect goods only as far as is reasonably necessary to establish their nature, characteristics and functioning — broadly, as you would be able to in a shop.
We may make a lawful deduction from your refund for any diminished value caused by handling beyond that.
Sealed cosmetics and food supplements
For health protection and hygiene reasons, the right to cancel may not apply to sealed cosmetics or food supplements once the seal has been broken after delivery where the product is not suitable for return. This exception does not affect your rights where a product is faulty, damaged, unsafe, misdescribed or otherwise does not conform to the contract.
Refunds where you cancel
Where the cancellation right applies, we will refund:
- the amount you paid for the returned goods; and
- the cost of the least expensive standard delivery method we offered for your order.
If you chose a premium or upgraded delivery option, we do not have to refund the extra cost above that standard delivery amount.
We will process your refund without undue delay and within the period required by law after we receive the goods back, or after you supply acceptable evidence that you have sent them back, whichever applies.
Refunds are made using your original payment method unless we expressly agree otherwise with you.
Damaged, incorrect, faulty or misdescribed goods
Please contact us at inquiries@clover-pharma.co.uk as soon as possible. It helps if you can give us your order number, a description of the issue, and photographs where useful.
Where goods are faulty, damaged, incorrect or misdescribed, we bear the reasonable cost of returning them.
Your statutory rights are unaffected. You may have a short-term right to reject faulty goods and obtain a refund, normally within 30 days of receiving them, where that right applies. After that period, other remedies such as replacement, repair, a price reduction or a refund may be available, depending on the goods and the circumstances.
Cancelling before dispatch
If you ask to cancel before dispatch, we will try to stop the order. If it has already been dispatched, the standard cancellation and returns process will apply.
How to contact us about a return
Email inquiries@clover-pharma.co.uk with your order number and what you would like to do. We will review your request and send you return instructions and the correct return address.
Model cancellation form (optional)
You do not have to use this form. You may cancel by sending us any clear statement by email. If you would like to use it, please complete and return the details below to inquiries@clover-pharma.co.uk.
To: Clover Trading UK Limited trading as Clover Trading, 60 Tottenham Court Road, Suite 7166a, Fitzrovia, London, United Kingdom, W1T 2EW.
Email: inquiries@clover-pharma.co.uk
This is the company’s registered office and is not the address for returning goods unless we specifically instruct you otherwise.
- I/We hereby give notice that I/we cancel my/our contract of sale for the following goods:
- Goods being cancelled:
- Order number:
- Order date:
- Date received:
- Your name:
- Your address:
- Date of this cancellation notice:
- Signature: (only needed if you send this form on paper)
Company details
Clover Trading is operated by Clover Trading UK Limited, a company registered in England and Wales under company number 17062043. Registered office: 60 Tottenham Court Road, Suite 7166a, Fitzrovia, London, United Kingdom, W1T 2EW. The registered office is not a returns address.